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Friday, November 30, 2007 |
Meta: Time-Warner Screws Me
Look, I know that the $50/month we're paying to Time-Warner Cable isn't a princely amount, but is there some reason we can't get reliable Internet service? This morning as of about 7:00 am the connection went dead as Garret Anderson's bat in the postseason, and next thing I know I'm on the phone with a TWC zombie telling me the earliest they can get somebody over is Tuesday. Tuesday! (The TV part of the cable install went well -- for half the channels, but many of the HD channels and all the music channels are dead.) I ran over to our nearest Verizon store and got the latest Kyocera EDO adapter for my MacBook Pro, and voilà, I'm back on the Internet. At least, my laptop is; much as it's a cool box, I still prefer my Dell's keyboard. At least I can share the network.
Labels: meta
Comments:
Serves you right for doing business with a cable company...and Time Warner is supposedly the worst of a bad lot.
Get DirecTV. Get your internet from the phone company or Earthlink or something like that. For Pete's sake, don't give your money to TWC.
Get DirecTV. Get your internet from the phone company or Earthlink or something like that. For Pete's sake, don't give your money to TWC.
The reasoning goes thusly:
Having had Pac*Bell DSL back in the mid-to-late 90's, it worked fine until it stopped working. That is, it ran fine at first but eventually it would start failing. And not consistently during the day, but predictably right at about 6:00 pm, after their service desk had gone home for the night. This made the Time Warner Cable Roadrunner salesman the most welcome man on the planet for a while.
Verizon terrestrial is the old GTE, which was always worse than Pac*Bell (now AT&T). We got an example of this when I moved in to our house just two weeks ago. Verizon turned on our phone service but because the house was new construction at an old address, they incorrectly assumed (even though I mentioned this fact to them) that the only thing needed to be done was to enable service at the CO. I called them up and told them they needed to send somebody out, which they arranged to do the next Monday. Nobody ever came in the prescribed window, so by 12:00 I called them back. Finally getting someone at the dispatch desk, they told me they would have the service crew call me to give me their status and an ETA. Well of course THAT never happened. The apologetic woman on the phone who called me at 7:00 PM (after I had blown my entire day waiting for the non-arrival of a Verizon service truck) got an earful, especially as she told me how she could have them out on Tuesday.
Tuesday we had a flight to see Helen's folks, first thing.
So, yeah, we were pretty upset.
GTE, er, Verizon is worse than Pac*Bell. Which is worse than Time-Warner Cable.
Having had Pac*Bell DSL back in the mid-to-late 90's, it worked fine until it stopped working. That is, it ran fine at first but eventually it would start failing. And not consistently during the day, but predictably right at about 6:00 pm, after their service desk had gone home for the night. This made the Time Warner Cable Roadrunner salesman the most welcome man on the planet for a while.
Verizon terrestrial is the old GTE, which was always worse than Pac*Bell (now AT&T). We got an example of this when I moved in to our house just two weeks ago. Verizon turned on our phone service but because the house was new construction at an old address, they incorrectly assumed (even though I mentioned this fact to them) that the only thing needed to be done was to enable service at the CO. I called them up and told them they needed to send somebody out, which they arranged to do the next Monday. Nobody ever came in the prescribed window, so by 12:00 I called them back. Finally getting someone at the dispatch desk, they told me they would have the service crew call me to give me their status and an ETA. Well of course THAT never happened. The apologetic woman on the phone who called me at 7:00 PM (after I had blown my entire day waiting for the non-arrival of a Verizon service truck) got an earful, especially as she told me how she could have them out on Tuesday.
Tuesday we had a flight to see Helen's folks, first thing.
So, yeah, we were pretty upset.
GTE, er, Verizon is worse than Pac*Bell. Which is worse than Time-Warner Cable.
My grandparents lived in a GTE neighborhood. Yeah, their phone service sucked. None of this surprises me, although they've been OK for my cell phone.
TWC has a bad reputation, but it's difficult to imagine them being worse than Adelphia (the last cable provider I had), which was run by a family of crooks.
TWC has a bad reputation, but it's difficult to imagine them being worse than Adelphia (the last cable provider I had), which was run by a family of crooks.
Bizarrely, TWC in NYC has given me very little to complain about both in terms of their products or service for many years now. They keep upping my cable modem speed unannounced (now almost 10 Mbps down), there's almost never an outage, their DVR is more usable than even their own DVRs in other markets, you get free dial-up service with your cable modem, and when I've had to call for help they're usually both friendly and capable of providing it. They even have an efficiently run "store" where you can swap out boxes without waiting for a tech to come by, etc. I mean, this is the cable company we're talking about, so it causes me tremendous pain to offer even faint praise, but there you have it.
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