Friday, June 22, 2007 |
Tech: The Fustercluck Of xmradio.com
Because there's a $5 discount for registering online, she did that yesterday, electing to buy two years' worth of service in advance. We followed the instructions for registration — but hours later, it still couldn't receive anything besides the demo channel.
We went to xmradio.com's customer care pages, and discovered that they had forgotten Helen's userid and password. Not only that, but when we tried to get that e-mailed back to her, we got an unfriendly "page not found" error. Okay, time to call the customer service phone number.
The voice-recognition robot actually got me to the right place. I got to "Welcome to XM Radio, this is fejwklhg <click>".
"If you would like to make a call, please hang up..."
Brilliant. So I tried that again, and this time I got a hold of somebody who actually was able to answer my questions, and she was able to get my radio working... but only after trying to upsell me, twice, to longer plans and an extra radio. Guys, one thing at a time, first, please.
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