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Sunday, September 02, 2007 |
Tech: Verizon "Joke of the Day" Scam
Earlier in the month Helen suddenly started getting annoying garbage text messages sent to her phone from a "joke of the day" service that she never signed up for. Imagine our surprise to discover that Verizon was actually charging us $10 a month for this. We called Verizon today and the droid answering the phone claimed she could do nothing about the fraudulent charge (though as I write this, they seem to be changing their tune, though only after we threatened to move to AT&T). We apparently are not the only ones to have been hit by this, as Metroblogging LA ran into the same thing just a couple of days ago.
Comments:
Brutal. I hate verizon..
Btw- GREAT blog. I never comment, but i read daily. I, too follow (and root) for both the halos and the dodgers.
Btw- GREAT blog. I never comment, but i read daily. I, too follow (and root) for both the halos and the dodgers.
And even worse, the jokes weren't funny. $10 a month for really lame jokes. Plus usage charges.
They tried to tell me that the only way I could have signed up for this was to send the "service" a text message requesting the jokes. I told them "I *do not* text. Ever." They said I had to have signed up for it. I researched it, found the metrobloggingLA post, went to the site, and saw that all anyone had to do was enter a phone number and that number is signed up. I informed them of this. They stuttered.
I then went on (nicely) about how unethical this whole thing was, and that Verizon has an interest in protecting their customers from such obvious scams. (I also mentioned that I'd wanted and iPhone.)
They are now trying to credit our account. (She couldn't find a supervisor, and I had waited while she looked.) We shall see. In the meantime, I may research iPhones..
They tried to tell me that the only way I could have signed up for this was to send the "service" a text message requesting the jokes. I told them "I *do not* text. Ever." They said I had to have signed up for it. I researched it, found the metrobloggingLA post, went to the site, and saw that all anyone had to do was enter a phone number and that number is signed up. I informed them of this. They stuttered.
I then went on (nicely) about how unethical this whole thing was, and that Verizon has an interest in protecting their customers from such obvious scams. (I also mentioned that I'd wanted and iPhone.)
They are now trying to credit our account. (She couldn't find a supervisor, and I had waited while she looked.) We shall see. In the meantime, I may research iPhones..
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